Cabinetpocalypse: When Ordering RTA Kitchen Cabinets Goes Bad

Customer Service Agents In A Call CenterPeople don’t take buying RTA Kitchen Cabinets lightly. It is something they can spend weeks or months researching before they choose a model and place to order. Unlike brick-and-mortar stores that are likely nearby, online stores don’t have a physical place for you to come to. Whether you chose a reputable company that simply made a mistake or an unscrupulous company that messed up majorly, it’s not the kind of thing that can just be overlooked. When the unthinkable happens, you need to know what to do.

Check Your Affordable Kitchen Cabinet Order

Whether they just missed a few screws or delivered an entirely wrong model, the first thing you should do is check the shipping order and verify your kitchen cabinet order online. You were likely given a receipt when you purchased the cabinets and it’s important to know exactly what you ordered and what got shipped to you. Was the problem with the shipping company, the cabinet company or did you accidentally choose the wrong item when you ordered online? The most important thing a customer can do is have as much information available to them as possible. The old adage says that knowledge is power, and when it comes to getting mistakes fixed, that is doubly true.

Contact the Cheap Kitchen Cabinet Company

With all the information in hand, contact the cabinet company. The ideal way to contact them is on the telephone and speak with a real person that can react to your questions and concerns. Online chat is another popular way of communicating that still gives you one-on-one contact, but also provides a written transcript of your conversation. When contacting the company, it’s important to be calm and cool when speaking. They understand you are frustrated and have been waiting for the cabinets with baited breath, but being angry or belligerent to the customer service personnel doesn’t help your cause. They had nothing to do with the mistake and only want to find out what happened and get things resolved.

Take Your Online Kitchen Cabinet Dispute to the Next Level

If you can’t get the company to fix the mistake, then you can take it to the next level. There are several things you can do from social media to contacting the upper management directly. You can air your grievances on social media sites like Facebook and Twitter or provide an honest review of the situation on Yelp and other review sites. You can also try and contact someone higher on the management food chain. If none of that works and you still can’t get it fixed, then you can try contacting the Better Business Bureau or a lawyer to file a lawsuit.

At RTA Cabinet Store, if we made a mistake, we’ll make sure it gets rectified and that should be the way with any reputable kitchen cabinet provider. If you want to see what new kitchen cabinets might look like in your home, then try out our new design tool today.

 

 

 

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