Regardless of how big or how small the company is, there are always going to be problems that arise. Whether there are damages during shipping, a customer isn’t satisfied with the product, or expectations are not met, every company runs into these issues. The problem with a lot of the cabinet websites is that they dont’ actually warehouse the product or handle it themselves. When something eventually does happen, like a cabinet getting damaged, they are very reluctant to help or replace the damaged product. Luckily, RTA Cabinet Store carries a full supply of replacement doors, hinges, cam locks, etc. So if a piece is damaged when you receive it or it breaks from use, we have the resources to replace your damaged/broken parts without a big hassle.
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2 thoughts on “Customer Service: How important is it?”
Just recieved my order of cabinets. and during the process of assembling the cabinets 7 of the locking mechanisms were broken, 6 on 1 cabinet need these to finish the assembly
Ken- That should be a problem. If you haven’t already, just submit your info to email@example.com and we can mail you out some cam locks.
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