Shipping & Return Policy
Between us and our partnering vendors, we have over a 3 months supply of inventory and are able to ship our (RTA) Ready-To-Assemble kitchen cabinets and bathroom vanities faster than most of the other wholesale ready-to-assemble cabinet suppliers. On average, your order will ship in 9-10 business days (that is M-F), which doesn't include the transit time. We can not guarantee delivery, so please allow enough time for delays in transit, delays at the main warehouse, or items that may be on back order.
With the volume of cabinets that we are shipping, we continue to negotiate for the best possible rates. Depending on the size of your order, we will utilize the best mode of transportation (Parcel or Less-Than-Truckload) to ensure that your shipping costs are kept at a minimum. Due to the weight and size of some of the boxes of the ready-to-assemble cabinets and ready to assemble vanities, shipping them UPS or Fedex is not an option. The freight rates are automatically generated based on the weight of the shipment, destination zip code, and the best carrier for that region. Because of the constant changes in fuel prices and shipping costs, quotes are subject to modification at our discretion. A website generated shipping price is not guaranteed and we reserve the right to change shipping costs if applicable.
Residential delivery is defined as curbside delivery to your home (it does not include inside delivery or any additional accessorials). If you are not willing or able to accept curbside delivery by yourself, you will have to make arrangements to have someone there to help. In some cases, where the shipment is too heavy for the driver to place on the ground all at once, you may be required to assist the driver to get your cabinet order removed from the delivery truck . So it is very important to have someone there that is physically capable of helping if need be.
Please make sure that the delivery address is correct for your order. RTA Cabinet Store will NOT be responsible for ANY address errors made by the purchaser when checking out. In the event you realize you made an error with the shipping address please contact us immediately to correct the mistake. If we can correct the mistake before your shipment leaves our facility you will not incur any additional charges.
Storage Fees will be applied to any order that is held for more than 10 business days at a rate of $35.00 per day. Any special requests for holding an order must be made prior to purchase.
A brief tutorial on what to expect when your shipment arrives: