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Customer Feedback

We love to hear back from our customers about their home improvement projects and our products. Whether you were installing a full kitchen, or just remodeling your bathroom, if it involves our RTA Kitchen Cabinets or RTA Bathroom Vanities, we want to hear about it (good or bad). Use the Customer Feedback section to brag about your handywork or throw in a good word about our products and/or service.

 

 

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I will never buy cabinets anywhere else.

! These cabinets are so beautiful and high quality. They are so easy to put together! The prices were half of what I paid for my other cabinets and the quality is better! I wish I had known!! And customer service was fantastic! I can't thank you guys enough! No one needs to think twice about ordering your cabinets.
 
 
 

I just wanted to take a moment and send my sincere thanks for your partnership this season.

Your cabinets are not only beautiful, but the quality is fantastic, and the installation process is as simple as can be. The real credit, however, has to go to Mike. Mike has made the process smoother than I could ever hope for. His expertise and suggestions have elevated these kitchens to astronomical proportions, and more than once, he has made last minute miracles happen with turnaround and delivery times. I sincerely hope to work with you guys in the future, but no matter what that future holds, I just want you guys to know that we couldn't have made such a successful 26 houses without your help.
 
 
 

We love our new kitchen.

...they have great customer service....great quality and not that hard to put together yourself....Beaumount Cabinets beautiful rich color
 
 
 

Since I designed Panned and did all work myself.

I was weary of online ordering. I turned a tight small not to functional kitchen with soffit box ceilings and only 8 cabinets into a Classy 14 cabinet beauty which included 2 lazy suzans. Just to say RTA was a pleasure to deal with and Cabinets are just awesome. if the Pictures of this kitchen do not show some great cabinets, nothing will. Had more pics but could only send one?
 
 
 

I am so happy with my purchase of cabinets in Point Grey.

It was very easy to put together and the quality was incredible. I have spent more and received cheaper cabinets. I give u a 10 and recommend to anyone. Thank u so much Judy
 
 
 

This was my second kitchen remodel but the first time I've ever used ready to assemble cabinets.

Best decision I ever made. Quality was just as good as a comparable product at a big box store but literally less than half the cost. So that means I saved about $7000-$10,000!!!!! Amazing. The cabinets were easy to put together, especially once I got going. If anything I felt like they were stronger than the big box ones since I used screws instead of a nail gun. Ethan (one of their customer service agents) was also amazing. I seriously called him about once a day for a solid two weeks while I was figuring out exactly what I needed to order. Never once did he seemed frustrated or annoyed that I kept asking so many questions!!!! I absolutely love this company and would recommend them to a friend in a heartbeat.
 
 
 

We were a little leery about ordering cabinets online, but they are gorgeous.

Had a few questions before we ordered and spoke to Mindy who was very helpful. Had a few nicks on a drawer front but the claim was handled immediately. The attached pics speak for themselves. We have a brand new beautiful kitchen.
 
 
 

I am refacing my white kitchen cabinets and had a need for 2 additional cabinets.

Since I had planned to replace the doors on one of the new cabinets that would be adjacent to an existing one, I did not want to spend more than what was necessary. After some research, I discovered that my best option was to get Ready to Assemble (RTA) cabinets. I compared 6 different companies selling RTA cabinets and the RTA Cabinet Store had the best balance of quality, price, selection, availability, and shipping costs. I ordered 2 Elegant White Shaker cabinets and was pleasantly surprised to get a notification of shipping only 4 days later. They were delivered 5 days later. I was impressed with the robustness of the packaging – the two filler strips I ordered were encased in an industrial strength cardboard tube with heavy metal caps. There was no damage. After unpacking, I actually said out loud to my wife “ I can’t believe the quality of these!”. I have assembled more particle board furniture in life than I care to remember and it just became what I came to expect – even in multi hundred dollar furniture. But every piece was REAL WOOD. I tested the doors and soft close hinges were another pleasant surprise with their luxurious feel. The metal clip system enabled everything to go together quickly and accurately. I was amazed to be able to build and install two kitchen cabinets in one afternoon. I saved hundreds of dollars compared to buying cabinets from the “big box” retailers. I even saved significantly over competing RTA cabinet suppliers. Needless to say, the RTA Cabinet Store has exceeded my highest expectations for value, quality, packaging, and fast delivery. If I redo my entire kitchen in a few more years with a different finish, I would most likely buy everything from them. I highly recommend them to anybody with basic tool skills!
 
 
 

I am an investor who uses RTA Cabinet store for all of my homes.

I also design for clients and only buy from this company. They are always polite and quick to resolve any issues that may come up. I very frequently deal with Mindy who is amazing. Love the RTA staff and their products,
 
 
 

I've used RTA on two occasions both experiences were superb.

Great customer service and support. They keep you well informed and up to date when you will receive the product and follow up after the sale. Any issues you might have they correspond immediately and go out of there way to insure your happy.
 
 
 

Coming from white laminate cabinets from the 80's, I knew ANY improvement would be better, but I never imagined how pleased I would be at the results from the RTA cabinets.

My fiance was skeptical about ordering cabinets online, but she is so happy with the outcome. I got SO much more quality cabinet for the price as compared to "big box" stores.... THANK YOU ! (happy fiance equals happy me)
 
 
 

Where to start about the excellent product, online help and personal customer service.

When I purchased my kitchen I was a little leery making for me, a large investment. The product came in well packaged and the quality level was excellent. Putting the cabinets together was well thought out at the factory level to produce a sturdy well made cabinet that in the market place would be a lot more expense. I had one minor need for a replacement part which the online customer service took care of efficiently and timely. If you have a basic skill level ,save thousands on a great kitchen from an excellent company. I would recommend to anybody.
 
 
 

After getting a few proposals from local cabinet manufactures I decided take a step back and think outside the box.

I ran across the concept of RTA cabinets early on in my research and i really liked the idea! After reading multiple reviews of different RTA companies I decided to go with RTACabinetstore.com. The variety of styles and cabinet sizes is excellent and exceeds the competitors. I chose the West Point Grey style and could not be happier with my decision! I recieved the product in less than two weeks with no damage. The cabinets were easy to assemble with very few steps to follow. The quality of the cabinets is great including the doors, soft close hinges and undercount drawer guides.
 
 
 

Thank you for making my experience with RTA Cabinet Store a positive one.

Gary attached are the finished photos of our kitchen. As an Interior Designer, I use these photos as part of the portfolio for new client marketing. I look forward to working with you in the future.
 
 
 

Purchased Cumberland cabinets.

This was my second purchase, my first being Tuscany cabinets. Overall, very positive with both. The Cumberland was completely different assembly from the Tuscany. The parts bags were mostly off count. Some having more, others short. But I have installed cabinets before, and made it work. Packaging and shipping were both great. The beautiful finish was protected on all pieces. Glue everything, and square up your cabinets. If you do this, you'll be fine.
 
 
 

Great product, very impressed with the finish, and the packaging of the cabinets was fantastic.

No way could they get damaged in transit. I love the fact that the drawer slide tail connection to the back of the cabinet was metal. I have had to replace the plastic ones many times.
 
 
 

Cherry Glazed RTA Cabinets.


 
 
 

My dad was very skeptical about my online purchase; even more so when the pallet of un-assembled cabinets arrived.

But I had faith that they would be exactly what I wanted and I was NOT DISAPPOINTED. The males in my family all have extensive DIY skills and they've all been impressed with this girl's choice in RTA cabinets. I was hoping instructions would have been included in the box(es) but I found the pdf files on the store's website and once I put one cabinet together, the rest were cake. I would definitely recommend the RTA Cabinet Store to anyone I know renovating their kitchen or bath. The quality and price is far better than anything the "big three" carry.
 
 
 

Cabinets arrived on time (great condition).

Shipping Co. Driver was great. Unloaded, assembled, Same day (app. 2hrs). Installed next morning. Installed Ceramic Tile. Also had a Granite Top fabricated and I just installed it this morning. This is a room in My Garage that I made into shop/office. Prices was good, quality was good, appearance was good. Well Pleased Thanks
 
 
 

Loved the cabinets so much for the price.

You are absolutely correct and yes, the hardware does look ok. Thank you so much for your help in this matter. Everyone in your company has been great and us contractors need that for sure. The customer loved the cabinets so much for the price they keep adding panels to complete their kitchen. I think I have 6 orders for them as of today.
 
 
 

I wanted to take a few moments to let you know what a wonderful representative you have in Raquel Castrataro.

Raquel has been very friendly, helpful and quick to respond to my questions. Her customer service is top-notch; she is an excellent employee! I also wanted to let you know that I have been very pleased with the cabinets. They are beautiful. While I did have a couple of glitches in the shipping process, again, I have been highly satisfied with RTACabinets and the emphasis on customer service and satisfaction. I will be sure to recommend your company to anyone who may be remodeling or looking for any of the products that you carry. My son, who is 18, and I were able to install everything with little trouble.
 
 
 

I just received the cabinets.

They are so much more beautiful than the photographs. They look like dining room furniture. They are very well constructed. The instructions aren't the best, but looking online, we made it through. I just love them and will order more for my rentals, since the pricing is phenomenal. Staff was very helpful. Thanks so much.. No pictures yet...
 
 
 

I LOVE the kitchen that we put in this little flipper.

! Everyone commented how beautiful the cabinets were.
 
 
 

I can't explain how happy I have been with your company.

From start to finish the entire process has been good. The quality of the cabinets is top notch and the customer service has been exceptional. The one or two small problems we've run into along the way, you guys have handled expediently and efficiently. Feel free to use my comments on your website or in anyway to help you guys get more business. I will definitely be using RTA again as I renovate numerous kitchens and bathrooms every year.
 
 
 

Absolutely LOVE our new kitchen cabinets.

Easy, High Quality and Affordable. We made a small space look much larger with the use of 30 cabinets in total. Not one issue with any of them.
 
 
 

This kitchen is EVERYTHING.

! I love my Shaker Cabinets and I intend to order more for a bar area in the same room, opposite wall. Had some issues initially with the drawer glides (the drawers didn't align). As it turns out, I had the wrong backs to the glides. It was finally figured out and it was so easy once it all came together and looks amazing! See for yourself!
 
 
 

Our cabinets are absolutely beautiful and have truly made our kitchen remodel complete.

! They beat out the big name retailers by close to $1,000 AND were real wood and not composite. We couldn't be happier! We will definitely be ordering through you for our bathroom cabinets...as soon as we recover from this project!
 
 
 

We finished up the rehab a few weeks ago and it went under contract in 4 days.

! I'm sure the great looking kitchen and bathroom cabinets had something to do with it! ;-) Attached are a few pictures for you to use if needed. Thanks again and I'll be sure to continue using you in the future.
 
 
 

I looked at about 4 different RTA online stores before I decided to buy from yours.

I found mostly positive feedback about rtacabinetstore.com particularly when it came to customer service. Many of the other stores have a very bad reputation when it comes to taking care of any problems. I did have some issues which were handled right away, and very professionally by Kelly the Claims Manager. The quality of the cabinets was very good for the price. I am just finished one kitchen and am starting on another using your cabinets. I am a residential remodeling contractor and would recommend your cabinets to anyone. As you can see from the pictures a custom look can be achieved using these stock cabinets. Thanks again for providing a great product at a great price while backing it up with excellent service after the sale.
 
 
 

We purchased your Tuscany White Maple kitchen cabinets in October of last year.

The delivery was excellent, with driver waiting for us to examine. There was a package missing. I called and it was handled in a profession manner with the missing package arriving a couple days later. Putting them together was very easy, we are (80 & 88) years young and had no trouble. Thanks RTA for your wonderful product and excellent service.
 
 
 

RTA Cabinet Store was used in the design and installation of my Kitchen.

The quality of the Cabinets-Bordeaux Shaker was exceptionally Grade AAA for Ready to Assemble. The cabinets do not come with printed instructions, but everything can be found at the Website. Customer Service is understanding, supportive, and willing to assist in every way possible. Kelly at Claims is prompt, courteous, and provided me with immediate response to my claim requests. I will like to Thank all of the RTA family for Excellent Service and an Excellent Product.
 
 
 

I purchased your Cherryville cabinets and we are very pleased with them.

They are beautiful and the quality is great. They are exactly they way they are described on your website except they are more beautiful in person. We had a couple of issues with 1 side panel missing on a base cabinet and 1 island panel was wrong. Kelly took care of these issues in a timely manner and that made me very happy and shows that your company is what you claim on your website. We have some friends who are thinking about putting in a new kitchen. We invited them over during the construction of some of cabinets so they could see just how easy they are to put together. The wife works for Home Depot and she was quoted $11,000 from Home Depot to resurface her current, outdated cabinets. We told her that we paid $4,400 including shipping - she and her husband were very pleasantly surprised. I have also told my countertop people about RTA Cabinets too. We will be inviting them over when the soapstone counter is delivered so they can see the countertop and of course your RTA cabinets. One of their sales people seemed very interested in see them. I am a customer that spreads the word when I really like a product or a company. I will spread the word about RTA Cabinets with a very large smile on my face. I am so please with the Cherryville line and think that our kitchen may sell a few kitchens for you.
 
 
 

My wife and I recently placed an order with you and before we did, I had several questions I needed answers to.

I phoned in and was lucky enough to have Mindy answer my call. She did a fantastic job answering all my questions and was extremely knowledgable about the modifications we needed to make to accommodate a farmhouse apron sink and our wall oven unit. She followed up quickly through email when I requested a diagram I couldn't locate online and promptly returned a message I had left as well. A really great experience overall.
 
 
 

Everyone who walks into my house thinks they’re custom, so I’m really happy with them.

They really are beautiful. Their shopping process was really easy, I would use them again. If I were ever building another house or cabinet or anything, I would definitely not go anywhere else, just because of the product. It’s so beautiful, and anything comparable would cost me three times or four times the amount. It’s absolutely worth the money and the time to put your own cabinets in and they’re really easy to put together. They’re sturdy and will look beautiful. RTA Cabinet Store is really good and their products are outstanding. They just look custom and beautiful and no one would ever know that you spent a quarter of the price on your kitchen or room that you would have on custom.
 
 
 

My friend and I installed these ourselves in a couple of hours.

We saved probably 4 to 5 weeks over the big box store cabinet suppliers, and I didn't feel like particle board off the shelf product that we could have bought at lowe's or hd would have held up longer term, but worse yet would have detracted from the equity value of the project longer term. Project was a Florida coastal beachfront rental condo http://www.vrbo.com/626106 that we were able to get up and running weeks quicker. The decision was in hindsight, an easy one, but this was the first time we had tried out this direct from the manufacturer product.
 
 
 

Regarding the "I was very sceptical" review.

The pictures I tried to upload did not make it so I will try to add them now.
 
 
 

I was very sceptical of purchasing something of this nature without seeing the finished product especially considering the reasonable price, I had a sample door sent while visiting in the US and was pleased with the quality but still had not seen the complete cabinets.

I spent a great deal of time browsing every company I could find and searching for complaints, the one that came out on top for me was The RTA Cabinet store. The website was well laid out and once the final layout was done I placed the order for Kitchen and 3 bath vanities in Horizon Maple and Island in Tuscany White Maple. Shipping was prompt and well packed. Some soft close dampers were missing on the Horizon cabinets and replacements were sent in a prompt and courteous manner thanks to Joanie the claims administrator. It turned out that progress was delayed nearly a year on our new log home but I had the cabinets and was waiting to do the install as soon as possible. Assembly went well, I did find a few end panels had blemishes or damage, fortunately I found this out soon enough and assembled any cabinet with exposed ends first. By doing this I was able to open other boxes that would not have exposed ends and swap end panels. I would advise anyone doing assembly to be aware of this. The assembly does not call for glue but as it is inexpensive and easy to do I opted to use glue as well as the camlocks. I guess I am a suspenders and belt kind of guy. Assembled the cabinets looked good but once they were installed with crown mouldings and light rails they looked awesome! I must add that I was rather sceptical of what quality the crown moulding and light rail would be given that the price was quite reasonable but once I started the install I was very pleasantly surprised, these mouldings are flawless and look fantastic. The old saying "you get what you pay for" apparently is not always true. The granite installers first comment when they arrived was " I see you have high quality cabinets" I took that as a compliment as they see a great many new kitchens. The last remodel I did on another house cost right around 3 times as much for locally purchased kitchen cabinets and one vanity, and those are particle board boxes and do not have the pizazz that these RTA cabinets have. My only complaint is that the soft close dampers on the Horizon Maple cabinets do not work well (yes the same ones that The RTA store was so good about supplying when they were not included as advertised) the cabinets that cost 3 times as much do not have these dampers either. These cabinets are very good value and from my experience customer service and dealing with any shortage is excellent. Would I buy again? yes in a heartbeat. Thank you Gary and staff.
 
 
 

The price point is good, the quality is good, and the people are helpful.

I called up, I gave my measurements, and because I am not good with computers, they were nice enough to double-check my order. It came in; there was one cabinet that was delayed, which was not bad for the amount of cabinets I bought, and when they came in, it got put in, and no problem. Once you got the first one done and you got used to the technique, they went together with no problem. I was looking for the plywood cabinets, which is what they offer. Most manufactured cabinets in the big box stores aren’t solid wood; they’re a composite except for the faces. They were very good. They were very nice, and my kitchen is in. The other half is happy; now I’m happy.
 
 
 

It was pretty easy.

I just ordered everything online. We had to change out one item, and it was very easy. They sent me some samples and were helpful in getting what I needed. They delivered very quickly. It was a very fast process. At the big box stores you’re going to get a pressed wood. I got plywood and solid wood fronts. RTA had the best price I could find and were very helpful. If I had to order some more I’d order from them again.
 
 
 

The reason we bought the cabinets is because they looked good and they’re not made of particle board, the prices were good, and customer support was very helpful and friendly when I needed help.


 
 
 

Thank you for your help.

I have to say that I am impressed with the quality and workmanship of the product. The ease of assembly is testament to the engineering and I found assembly to be basically idiot-proof; once you’ve done one, the rest are mostly repetition. The fact that the wall cabinets can be flipped to change the hinge side of the door is not something I had anticipated, but will take into account when installing. I would recommend you to anyone with a kitchen remodel in mind.
 
 
 

Your cabinets were really amazing.

They are designer quality without the designer price. The ease of assembly, variety of colors & styles will make your company our #1 choice for all our flips! Thanks for a great product.
 
 
 

We got your name from another former customer who recommended your cabinets for both ease of assembly and price.

Your site was easy to use to set up configuration of cabinets. Am very happy with the final outcome of our beautiful finished kitchen.
 
 
 

I just want to say how much I appreciate all of your help with our cabinet purchase.

The customer service you have provided has been top notch and I thank you very much!
 
 
 

I am finally getting around to sending you the photos of our second renovation.

I was very happy with the service on your end and the finished product on my end. This was a rental property renovation and the new kitchen was a major selling point when I brought in prospective tenants. Please find a few before/after photos as promised. Thanks again for all your help!
 
 
 

Our bathroom contractor commented very positively on the appearance and quality of the cabinets.

These are the “Before” and “After” pictures of my master bathroom vanity project. This configuration is one 36” vanity with doors and drawers, one 18” drawer bank, and one 15” drawer bank, with a 3” fill strip cut to fill a 70” space. We ordered our White Shaker Vanity cabinets and received them within two weeks and all were in great condition. The trucking company driver was very courteous, as well! Our bathroom contractor installed them and commented very positively on the appearance and quality of the cabinets for being RTA. We priced out similar particle board box cabinets at the “big box” Home Improvement retailer and were able to purchase these plywood box cabinets for half the price, and a little sweat equity. A similar vanity in plywood box would have been over $2000! We are very happy with our cabinets and with the appearance of our finished bathroom. We would definitely consider using RTA Cabinet Store for any future projects, and have already referred envious Facebook friends to your site. Thanks for saving us money with a great product!
 
 
 

I absolutely love the quality and the ease of assembly.

The cabinets are beautiful and the price was also great. I LOVE my new kitchen!!! Thanks again for all your help.
 
 
 

We are extremely pleased with the help and support we received.

The replacement drawer fronts I requested arrived yesterday. Everyone at RTA has been great. We are extremely pleased with the price, quality and appearance of our cabinets and with the help and support we received throughout the process. Thank you so much for your help.
 
 
 

I have impressed so many people with the ease of installation.

I received my cabinet door today. Thanks very much for your help, I will definitely recommend you guys to anyone I know installing cabinets. I have impressed so many people with the ease of installation, price and the follow-up service I've received from RTA.