Resources

Assembly Instructions

Interactive 3D assembly instructions powered by BILT

Available on Quick Ship Cabinets Only
BILT on mobile

RTA Cabinet Store has partnered with BILT to make your assembly process as easy as possible! Download the free interactive app for step-by-step instructions.

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If you already purchased cabinets from us, please check out installation and assembly videos for specific cabinet lines here.

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Kitchen Design Help Kitchen Design Help

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Designer

a FREE, no obligation professional kitchen design consultation with one of our expertly trained designers (a $500 value).

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Online Design Tool Kitchen

Online Design Tool

Go step-by-step through the process of designing your kitchen with your desired cabinets and accessories.

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Kitchen Inspiration

Inspiration

Take a look at some of our completed projects using RTA Cabinet Store Kitchen Cabinets.

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Why choose RTA Cabinet Store?

Files & Articles

Download Assembly PDFs

FAQs

Are you open on the weekends?

Sales/design
8 AM to 8 PM EST Monday – Saturday
10 AM to 6 PM EST on Sunday
800.580.5535 (option 2) | design@rtacabinetstore.com

Customer Service
8 AM to 6PM EST Monday - Friday
9AM to 4 PM EST on Saturday
Closed Sunday
800.580.5535 | customerservice@rtacabinetstore.com

Can I buy just doors?

Unfortunately we do not sell doors. Select lines offer decorative end panels, which are actually doors, but they only come in widths that would fit on the sides of the cabinets.

Can I buy replacement parts?

We do not sell replacement parts as our cabinets are shipped ready to assemble. If you need assistance placing a new order please contact our design department. You can contact us at 800-580-5535 - option 2 or at design@rtacabinetstore.com.

Can I get samples of the cabinets?

While we do not offer sample cabinets, we do offer refundable sample doors for all of our cabinet lines.

Can I handle my own shipping?

It is not advisable to handle your own shipping as it is expensive. We work with a third party logistics company to get the best competitive rates for our customers. This equals savings for you and less hassle.

Can I make changes to my order once it is placed?

Orders can not be changed once submitted online. Once submitted online, an order is sent to one of our many warehouses around the country to be fulfilled. Our warehouses work around the clock to quickly process and ship orders. Please make sure that you triple check your order before you submit it online.
*Order changes are only allowed when there is an out of stock item on the order and the item is being replaced.

Can I pick up my order from the main warehouse?

We do not offer order pickups.

Is there a restocking fee?

Yes, there is a 20% restocking fee for cabinets and a 50% restocking fee for accessories.

Can my order be expedited?

No, however we do offer cabinets that are available for Quick Ship. With our quick ship guarantee your order will ship in 3 business days, or we pay you for the delay.

Anticipated Shipping Timelines
Quick Ship Cabinets2-3 Business days* from the order date.
Non-Quick Ship Cabinets4-15 business days* from order date
Assembled Cabinets20-25 business days* from the order date
Accessories15-20 business days* from the order date. This includes roll out trays and cabinet inserts.

*Timelines are when the order leaves the warehouse. If your order contains multiple cabinet lines, they will ship out separately.

*Shipping Disclaimer: This does not include back ordered items, lost or damaged items occurring from shipping, significant weather events, holidays, carrier embargos or other unforeseen issues out of RTA's control.

Do I need an appointment for the showroom?

Our showroom is permanently closed. We apologize for this inconvenience but are still excited to assist you virtually with free design help from our team of expert designers. They can be reached at 800-580-5535 or design@rtacabinetstore.com.

Do I need to hire someone to assemble the cabinets?

Some people do, but most people don't. It is really simple to assemble them and doesn't require any experience. Please visit our assembly instructions page. We also offer intelligent instructions for our quick ship cabinet lines through the BILT APP.

Do I need toe kick?

Most of our cabinets and vanities come with a piece of toe kick (nailing block), which is not decorative. We recommend buying toe kicks to create a uniform look across the front to hide the seams where the cabinets connect.

Do you have a low price guarantee?

Yes we do. If you can find a lower price for the same exact cabinets, send us a copy of the quote and the company you got it from. We guarantee that we will beat it if it is the same exact product line.

Do you have any references in my area that I can talk to?

No, we do not. Over the years we have had thousands of satisfied customers. However we try not to solicit our customers. If you would like, you can read reviews about our customer experience.

Do you have your own trucks?

No, we do not. We utilize a network of third party carriers that allow us to ship products cheaper than if we utilized our own trucks. Please note all third party carriers deliver to addresses within the continental United States.

Do you offer a warranty on the cabinets?

Yes, we offer a 5-year limited warranty on the cabinets.

Do you offer any discounts?

Please checkout our sale page for all current promotions.

Do you offer installation services?

We do not offer installation services.

How do I get 'holds' removed from my credit card balance?

Holds can be removed by contacting your bank and letting them know that the charge will not be processed. Sometimes they will require that we confirm it, which we will gladly do. Please contact customer service at 800.580.5535 for any other questions.

How do I get a copy of my receipt?

You can get a copy of your receipt by logging back into your account.

How do I join your contractor program?

Click here to join our contractor program.

How do I track a shipment?

Once an order is shipped, you will receive a tracking number. You can track the order on the carriers website, or through your order on our website.

How long does it take to process an order?

Orders are processed as soon as the order is placed online.

Anticipated Shipping Timelines
Quick Ship Cabinets2-3 Business days* from the order date.
Non-Quick Ship Cabinets4-15 business days* from order date
Assembled Cabinets20-25 business days* from the order date
Accessories15-20 business days* from the order date. This includes roll out trays and cabinet inserts.

*Timelines are when the order leaves the warehouse. If your order contains multiple cabinet lines, they will ship out separately.

*Shipping Disclaimer: This does not include back ordered items, lost or damaged items occurring from shipping, significant weather events, holidays, carrier embargos or other unforeseen issues out of RTA's control.

Is there tax on my order?

RTA Cabinet Store is required to collect sales tax in over 20 states within the US. If your state requires that sales tax be collected, you will see a line item on the checkout screen before you place your order.

The shipping rate changed from a month ago. Why?

Our shipping rates are based on real time rates from a network of over a dozen carriers, so rates will. We can not guarantee a shipping rate until an order is placed.

There are multiple pending charges on my credit card. Why?

If you attempted to process your order multiple times, you may see multiple charges pending. This is true for both processing orders and adding/subtracting items from an existing order. Every time an attempt is made to process your credit card, even if it is declined, that money is reserved by your bank. This money is just pending and will be returned to your account in a couple of days.

What are RTA cabinets?

RTA stands for “ready to assemble.” Cabinets will arrive flat packed and will require assembly. RTA Cabinets are the alternative to high priced, custom and semi-custom kitchen cabinets. They give both homeowners and professionals an affordable way to get a high quality cabinet at an affordable price.

What does RTA stand for?

RTA stands for ready-to-assemble.

What does the Limited warranty cover?

The warranty covers any manufacturing defects or issues that occur once the cabinets are installed. We are not liable for issues that arise from improper installation or assembly. While it occasionally happens, we very rarely have any issues with the cabinets once they are installed.

What form of payments do you take?

We accept Visa, Mastercard, Discover, American Express, Paypal, and Affirm Financing, checks and wire transfers.

What hours are you open?

Sales/design
8 AM to 8 PM EST Monday – Saturday
10 AM to 6 PM EST on Sunday

Customer Service
8 AM to 6PM EST Monday - Friday
9AM to 4 PM EST on Saturday
Closed Sunday

What if I don't have a contractor/builders license number? Can I still participate in your Trade Pro program?

For auditing purposes, we need to ensure that the cabinets are not being used for personal use, so we need to have some way of validating their use. We have used other forms of validation before, so as long as you have some documentation we can take a look at it. View our trade pro program details.

When can I expect my refund?

The refund process can vary by credit card company. We issue the refund to our merchant services company, who will release the funds at the end of the business day. This triggers a notice to your bank to redeposit the funds. This part of the process can take as little as a day, or as long as a couple of weeks (depending on the bank).

Why can't I order a single piece of some items?

Due to weight or size constraints, some things can not be shipping UPS/Fedex, or are just too fragile to ship by themselves so we do not allow customers to order just that particular item by itself. If you have a question about a specific item, please contact our design team.

Why was my credit card declined?

To protect our customers from fraud, we have a high level of security on our merchant services account. A card can be declined for a mismatch in the name/address, daily limit, or a limit on the amount for internet transactions. Normally we are provided with a reason, but in some cases, you will have to contact your credit card company to find out why.

Will you help me with my layout?

We have a full kitchen design tool built into the website, but if you would like to work one on one with a professional designer please reach out to our design team for further assistance at design@rtacabinetstore.com or via our free kitchen design help form.

How do I select right or left handed hinges?

You don't have to! All of the kitchen cabinet lines have universal doors, which can be switched from left to right hinged based on need.

Do you sell countertops?

Unfortunately we do not sell countertops. While we would love to offer countertops for our customers, we have found that it is more cost effective for customers to find countertops locally.

Are any of the cabinets made of particleboard?

We have a number of different cabinet lines that use different materials. It is best that you contact our design team to review your selection.

Are the cabinets strong enough to hold granite or concrete?

Yes, all of our cabinet lines are strong enough to hold granite or concrete countertops.

Are the insides of the cabinets stained to match the face frames and doors?

All of the cabinets are finished inside, but not all of them are the same as the face frame. It depends on the style of cabinet that you are looking at. This information is listed under the features section on the cabinet style page.

Are the sides of the cabinets finished?

Yes, the sides of the cabinets are finished to match the face frames and doors.

Do I need end panels?

All of the cabinet ends are finished, but if you want to bring the sides flush with the face frame and create a customer look, you will have to use end panels.

Can I buy just doors?

Unfortunately we do not sell just doors. The only exception to that are the decorative end panels, which are actually doors, but they only come in widths that would fit on the sides of the cabinets.

Can I get samples of the cabinets?

Yes, we offer refundable sample doors of all of our cabinet lines.

Can I make changes to my order once it is placed?

Orders can not be changed once submitted online. Once submitted online, orders are sent to the warehouses to be processed and fulfilled. Please make sure that you triple check your order before you submit it online.
*Order changes are only allowed when there is an out of stock item on the order and the item is being replaced.

Can I pick up my order from the main warehouse?

We are not offering order pickup at this time.

Can I request items to be shipped to UPS/Fedex to save on shipping?

We do allow customers to waive liability on larger items if you want to ship them UPS/Fedex. We do not encourage it, and UPS/Fedex will not honor a claim if damaged, but you can contact customer service if you are interested in waiving liability to ship it parcel and they will tell you how to proceed.

Can I upgrade to dovetailed drawers?

No, unfortunately we do not offer an upgrade to the drawer box itself.

Do I need an appointment for the showroom?

Our showroom is permanently closed. We apologize for this inconvenience but are still excited to assist you virtually with free design help from our team of expert designers.

Do I need to hire someone to assemble the cabinets?

Some people do, but most people don't. It is really simple to assemble them and doesn't require any experience. Please visit our assembly page on our website. We also offer intelligent instructions for our quick ship cabinet lines through the BILT APP.

Do I need to use wood glue to assemble the cabinets?

Yes, our Quick Ship lines do require wood glue. For all other lines it does not hurt to add glue to the joints, however we leave this judgment call up to the customer.

Do I need toe kick?

Most of our cabinets and vanities come with a piece of toe kick (nailing block), which is not decorative. We recommend buying toe kicks to create a uniform look across the front and to hide the seams where the cabinets connect.

Do the cabinets contain any harmful chemicals?

The manufacturing process has been improved to make sure that our cabinets are as eco-friendly as possible. All of the cabinet lines pass the new emissions standards that have been set by California, which are toughest in the country.

Do the cabinets meet the new California Emissions regulations?

Yes, all of our cabinets meet the new California Emissions regulations.

Do you carry the glass doors?

We offer both mullion doors and open faced doors for our cabinets. Depending on the cabinet line will determine if it comes with glass or does not. For those that do not come with glass, this allows you to pick your own style of glass rather than the stock glass.

Do you have a low price guarantee?

Yes we do. If you can find a lower price for the same exact cabinets, send us a copy of the quote and the company you got it from. We guarantee that we will beat our competitors' quote if it is the same exact product line.

Do you have any references in my area that I can talk to?

We love hearing from our customers! Over the years, our customers have shared reviews of their experience online with us. Check out our reviews online at RTA Cabinet Store or visit our website.

Do you have end panels for the pantry cabinets?

We do not carry end panels for pantries however, decorative wall end panels can be used on the sides to achieve a uniform look.

Do you make any other finishes or door styles that are not on your website?

No, all of the styles and finishes we offer are listed on the website.

Do you make pantries in any other depths?

No, we do not. One option for creating a shallow pantry is to stack wall cabinets on top of each other.

Do you manufacture the rev-a-shelf line of products?

We do not manufacture the rev-a-shelf line of products, we are only a distributor for them. Since they are not made specifically for our cabinets, some of them may not fit in our cabinets. Please refer to the dimensions of the specific item when determining if it will fit.

Do you offer any discounts?

Please checkout our homepage for all current promotions.

Do you offer installation services?

We do not offer installation services. We are strictly a cabinet distributor.

How deep are the base cabinets?

All base cabinets are going to be a standard depth of 24″

How deep are the wall cabinets?

All wall cabinets are the standard depth of 12″, unless otherwise stated.

How do I install crown molding?

Each cabinet style will require a different installation method for the crown. Depending on whether it is full overlay or ¾ overlay, you may be able to attach the crown to the face frame, or you will have to attach it directly to the top of the cabinet. For additional help, YouTube is a great resource for instructional videos.

How do I join your contractor program?

To join the contractor program, you can send an email to design@rtacabinetstore.com with your full business info, including contractors/builders license number, and your username so that our team can set up your account.

How high are the vanities?

Vanity heights vary depending on the cabinet line. They range from 30″ to 32⅝″ to 34½″ tall. To verify the height please check the product description.

How high are your base cabinets?

All of our base cabinets are 34.5″ high (standard height). This allows for a 1.5″ countertop to make 36″.

How long does it take to process an order?

Orders are processed as soon as the order is placed online.

Anticipated Shipping Timelines
Quick Ship Cabinets2-3 Business days* from the order date.
Non-Quick Ship Cabinets4-15 business days* from order date
Assembled Cabinets20-25 business days* from the order date
Accessories15-20 business days* from the order date. This includes roll out trays and cabinet inserts.

*Timelines are when the order leaves the warehouse. If your order contains multiple cabinet lines, they will ship out separately.

*Shipping Disclaimer: This does not include back ordered items, lost or damaged items occurring from shipping, significant weather events, holidays, carrier embargos or other unforeseen issues out of RTA's control.

How much space do I need between my counter top and the wall cabinets?

Industry standard is a minimum of 19 inches.

How much space do I need to leave for the blind base cabinet?

For most of the cabinet lines the blind base needs to be installed 6″ away from the wall and will also have a maximum pull. Please review the specific cabinet specifications to be sure you are accounting for the correct amount of space.

I don't see a filler strip for the pantries/oven cabinets. What do I use?

Some cabinet lines don't sell a filler strip specific to the pantries, you can use a toe kick if need be, which is the same size at the pantry and allows up to 4 1/2″ of filler.

If I don't see the size I need, can you make other sizes?

Unfortunately we can not make custom sizes. We keep our costs down by only stocking common sizes. Since they are manufactured overseas, it is impossible for us to make custom sizes without a large order of that one size.

Is there a restocking fee?

Yes, there is a 20% restocking fee for cabinets and a 50% restocking fee for accessories.

Is there tax on my order?

RTA Cabinet Store is required to collect sales tax in over 20 states within the US. If your state requires that sales tax be collected, you will see a line item on the checkout screen before you place your order.

Is your warehouse open to the public?

No, our warehouse is closed to the public.

My rev-a-shelf items didn't come with my order. What should I do?

Since we do not stock the rev-a-shelf items, some of the items will be coming directly from Rev-A-Shelf. If you did not receive your Rev-A-Shelf items with your order, you should expect to receive them via UPS or Fedex in a couple of weeks. You can confirm this by contacting customer service or by checking your order status page.

What are dovetailed drawers?

Dovetailing is a method of assembly that offers a stronger bond. Some of our cabinet lines come with dovetailed drawers.

What are euro-epoxy drawer glides?

Euro-epoxy drawer glides just refer to the type of finish that is applied to this drawer glide. It is the base model of drawer glides that we supply. It has a smooth slide, but doesn't offer the soft-close feature.

What are European hinges?

European hinges allow the doors to be adjusted multiple ways while mounted on the cabinet.

What are RTA cabinets?

RTA stands for “ready to assemble.” Cabinets will arrive flat packed and will require assembly. RTA Cabinets are the alternative to high priced, custom and semi-custom kitchen cabinets. They give both homeowners and professionals an affordable way to get a high quality cabinet at an affordable price.

What do I do for the base of a corner sink face?

We do not include a base for the corner sink face, because it will depend on where your plumbing is coming from. Some people leave the base open, others will install a piece of plywood to finish off the base. We do sell the item already cut in the shape needed to fit the corner.

What do I do if my plumbing interferes with the drawers on my vanity?

You could always move the plumbing, but that would most likely require a professional plumber. If you don't want to hire someone, you can either create a false drawer where the plumbing is interfering by not using the actual drawer box.

What does RTA stand for?

RTA stands for ready-to-assemble. There are a wide range of RTA cabinets, so don't think that all of them are created equally.

What grade plywood is used on the cabinets?

Furniture grade plywood.

What hours are you open?

Sales/design
8 AM to 8 PM EST Monday – Saturday
10 AM to 6 PM EST on Sunday

Customer Service
8 AM to 6PM EST Monday - Friday
9AM to 4 PM EST on Saturday
Closed Sunday

What if I don't have a contractor/builders license number? Can I still participate in your contractor/builder program?

For auditing purposes, we need to ensure that the cabinets are not being used for personal use, so we need to have some way of validating their use. We have used other forms of validation before, so as long as you have some documentation we can take a look at it. Please contact our design team for more information at design@rtacabinetstore.com.

What is a cam lock?

There are different types of camlocks, but a camlock is simply an open ended wheel that locks onto a peg or some other mounting device. By turning it like a screw, you create a tight bond.

What is a decorative end panel?

A decorative end panel is a cabinet door that is sized to fit the sides of the cabinets, and to create a custom look.

What is a dishwasher end panel?

A dishwasher end panel is used where the dishwasher is going to come at the end of a run of cabinets. It helps to finish off the end, and trim out the dishwasher.

What is a refrigerator panel?

A refrigerator panel is used for the sides of a refrigerator to box it in and create a custom, built in look.

What is the depth of the light bar?

There are two different types of light bars, the heritage collection and regular. The Heritage collection light bar is 6″ deep, with an extra inch depth where the crown molding is. The regular light bars are 2″ deep, before the light bulbs are added.

What is the depth of the medicine cabinet?

The medicine cabinets are all 6″ deep, with th heritage collection have an extra inch at the top where the crown molding is.

What is the depth of the tank topper?

The tank topper is 8″ deep, with the heritage collection have the extra inch of depth where the crown molding is.

What is the difference between full overlay and ¾ overlay?

Full overlay doesn't leave any of the face frame exposed. ¾ overlay will leave some of the face frame exposed.

What is the difference between the corner sink face cabinet and the corner sink cabinet?

Most of our cabinet lines only offer the corner sink face cabinet which is just the front face frame, door, and false drawer front. This is designed to allow your plumbing to come from any location. To support the countertop, all you need to do is attach 2x4's to the back walls.We also sell the corner sink face floor to go along with the corner sink face cabinet.

What is the difference between the plastic cam locks and the metal cam locks?

The major difference is what will be seen. The plastic cam locks have a plastic casing, which protects the camlock. The metal cam locks are drilled into the plywood, and less visible, but are easier to break.

Why are some items only available in certain cabinet lines?

While we would like to stock a huge assortment of accessories and cabinet sizes in each line, one of the ways we can offer low prices is by being selective about what we stock. For each cabinet line, we carry the sizes and accessories which have proven to be the most popular so not every cabinet line will have the same sizes or features.

Why can't I order a single piece of some items?

Due to weight or size constraints, some things can not be shipped UPS/Fedex, or are just too fragile to ship by themselves so we do not allow customers to order just that particular item by itself. If you have a question about a specific item, please contact our design team.

Why can't some cabinets be shipped UPS/Fedex?

Due to the size, weight, and fragile nature of some of the cabinets, we discourage sending them UPS or Fedex. We have identified the items that they tend to damage more frequently than others, and try not to ship those items unless they are on a pallet.

Why do only some of the cabinet lines have 36″ wall cabinets?

Only our newest cabinet lines come with 36″ wall cabinets. We are in the process of upgrading the other lines, but for now they are not available.

Why do the white bathroom cabinets have mdf doors?

Since wood has a natural tendency to shrink and expand with moisture, a painted white finish would end up cracking and chipping on solid wood doors. To prevent that, they use MDF to ensure there is no expansion or contraction that could cause the finish to crack.

Why do you only sell filler pieces in 3″ and 6″ widths?

While we would like to offer as many different filler sizes as possible, the 3″ and 6″ can be cut down to fill any gap that may need to be filled. Anything over 6″ should be added to the cabinet next to it, or bump up the 9″ cabinet.

Will the cabinets come with hardware?

Some of the vanities come with hardware, but the kitchen cabinets are not sold with hardware.

Will you help me with my layout?

We have a full kitchen design tool built into the website, but if you would like to work one on one with a professional designer please reach out to our design team for further assistance at design@rtacabinetstore.com or via our free kitchen design help form.

You don't have some of the accessories that I wanted. Can you make them?

Currently, the only accessories that we offer are the ones that are listed on the website. That being said, we do offer the stain formula for each of the cabinet lines which can be used to stain natural maple or oak accessories from a home supply center.

Can I handle my own shipping?

It is not advisable to handle your own shipping as it is expensive. We work with a third party logistics company to get the best competitive rates for our customers. This equals savings for you and less hassle.

How do I track a shipment?

Once an order is shipped, you will receive a tracking number via email. You can track the order on the carriers website, or through your order on our website.

Can I pick up my order from the main warehouse?

We are not offering order pickups at this time.

Can my order be expedited?

No, however we do offer cabinets that are available for Quick Ship. With our quick ship guarantee your order will ship in 3 business days, or we pay you for the delay.

Anticipated Shipping Timelines
Quick Ship Cabinets2-3 Business days* from the order date.
Non-Quick Ship Cabinets4-15 business days* from order date
Assembled Cabinets20-25 business days* from the order date
Accessories15-20 business days* from the order date. This includes roll out trays and cabinet inserts.

*Timelines are when the order leaves the warehouse. If your order contains multiple cabinet lines, they will ship out separately.

*Shipping Disclaimer: This does not include back ordered items, lost or damaged items occurring from shipping, significant weather events, holidays, carrier embargos or other unforeseen issues out of RTA's control.

Do you have your own trucks?

No, we do not. Instead, we utilize a network of third party carriers. Please note all third party carriers deliver to addresses within the continental United States.

How long do I have to file a claim?

Any visible damage must be noted on the delivery receipt while the driver is present. After that, you have 48 hours to open the boxes and inspect for concealed damage. Click here to file a claim.

I am missing an item, what should I do?

It is important to count everything while the driver is present. In some cases, accessories may be packaged together, so don't always go by the packing slip. If something is missing, note it on the delivery receipt and file a claim on the website by logging into your account and opening up your order. Click here to file a claim.

My shipment was damaged, what should I do?

If your shipment is damaged, it is very important to note it on the delivery receipt and take photos of the damaged freight. As soon as you discover the damage, file a claim on the website by logging into your account and noting it on the order. Click here to file a claim.

The box looked fine, but when I opened it up, there was damage. What should I do?

This is considered concealed damage, and can happen in transit without anyone knowing. This is why it is important to inspect each box within 48 hrs. If you discover concealed damage, please report it immediately. Click here to file a claim.

What does curbside delivery include?

Curbside delivery can sometimes be different from carrier to carrier, but it is intended to provide residential delivery to your curb. Not all trucking companies have a liftgate on their trucks, so sometimes it will include placement on the ground, other times you will be required to assist the driver in getting the cabinets down off the truck (which is why it is important to have someone there to assist you).

What does the limited warranty cover?

The warranty covers any manufacturing defects or issues that occur once the cabinets are installed. We are not liable for issues that arise from improper installation or assembly. While it occasionally happens, we very rarely have any issues with the cabinets once they are installed.

Why can't some cabinets be shipped UPS/Fedex?

Due to the size, weight, and fragile nature of some of the cabinets, we discourage sending them UPS or Fedex. We have identified the items that they tend to damage more frequently than others, and try not to ship those items unless they are on a pallet.

Why won't the driver put the cabinets in my house/garage?

We use common carriers for all of our deliveries, not moving companies, which would charge a lot more for the same service. Because of that, the driver is only required to provide curbside delivery.

A cabinet I need is out of stock. Can I still order it now and have it shipped when it comes in?

Yes, you can but out of stock dates are subject to change and can be pushed out due to manufacturing and shipping delays with our distribution partners.

A cabinet I need is out of stock. How long will it take for you to get it in?

The date displayed on our website is the most up-to-date information we have for out of stock items. Our system is updated daily with updated information. If you place an order that contains an out of stock item, you will receive email notifications with updates in regards to the items.

How do I check my order status?

Visit the order status page and enter your order number and zip code to see the most up to date information.

Can I make changes to my order once it is placed?

Unfortunately, you are not able to make changes to your order once they are submitted online. Once submitted, your order is sent to our warehouses to be processed and shipped as quickly as possible. Please make sure to confirm your order before submitting online. If any questions arise, just reach out to your designated designer or our support team.
*Order changes are only allowed when there is an out of stock item on the order and the item is being replaced.

Can my order be expedited?

No, however we do offer cabinets that are available for Quick Ship. With our quick ship guarantee your order will ship in 3 business days, or we pay you for the delay.

Anticipated Shipping Timelines
Quick Ship Cabinets2-3 Business days* from the order date.
Non-Quick Ship Cabinets4-15 business days* from order date
Assembled Cabinets20-25 business days* from the order date
Accessories15-20 business days* from the order date. This includes roll out trays and cabinet inserts.

*Timelines are when the order leaves the warehouse. If your order contains multiple cabinet lines, they will ship out separately.

*Shipping Disclaimer: This does not include back ordered items, lost or damaged items occurring from shipping, significant weather events, holidays, carrier embargos or other unforeseen issues out of RTA's control.

How do I get a copy of my receipt?

You can get a copy of your receipt by logging back into your account.

How do I track a shipment?

Once an order is shipped, you will receive a tracking number via email. You can track the order on the carriers website, or through your order on our website.

How long does it take to process an order?

Orders are processed as soon as the order is placed online.

Anticipated Shipping Timelines
Quick Ship Cabinets2-3 Business days* from the order date.
Non-Quick Ship Cabinets4-15 business days* from order date
Assembled Cabinets20-25 business days* from the order date
Accessories15-20 business days* from the order date. This includes roll out trays and cabinet inserts.

*Timelines are when the order leaves the warehouse. If your order contains multiple cabinet lines, they will ship out separately.

*Shipping Disclaimer: This does not include back ordered items, lost or damaged items occurring from shipping, significant weather events, holidays, carrier embargos or other unforeseen issues out of RTA's control.

I placed an order, but my credit card hasn't been charged yet. Why?

When an order is placed, we only authorize a transaction. Your order will remain as a pending charge until the order has been processed.
*Depending on the card issuer the pending charge will fall off within one to two business days. Upon shipment of the order the card will be charged.

I received a message saying the shipping calculator is down. What should I do?

Since we use a 3rd party software program, occasionally the shipping calculator may go down. If you are having problems with the shipping calculator, please contact our design team and they can provide you with a shipping quote.

Is there tax on my order?

RTA Cabinet Store is required to collect sales tax in over 20 states within the US. If your state requires that sales tax be collected, you will see a line item on the checkout screen before you place your order.

The shipping rate changed from a month ago. Why?

Our shipping rates are based on real time rates from a network of over a dozen carriers, so rates will fluctuate. We cannot guarantee a shipping rate until an order is placed.

There are multiple pending charges on my credit card. Why?

If you attempted to process your order multiple times, you may see multiple charges pending. This is true for both processing orders and adding/subtracting items from an existing order. Every time an attempt is made to process your credit card, even if it is declined, that money is reserved by your bank. This money is just pending and will be returned to your account in a couple of days.

What does the limited warranty cover?

The warranty covers any manufacturing defects or issues that occur once the cabinets are installed. We are not liable for issues that arise from improper installation or assembly. While it occasionally happens, we very rarely have any issues with the cabinets once they are installed.

What hours are you open?

Sales/design
8 AM to 8 PM EST Monday – Saturday
10 AM to 6 PM EST on Sunday

Customer Service
8 AM to 6PM EST Monday - Friday
9AM to 4 PM EST on Saturday
Closed Sunday

Why can't some cabinets be shipped UPS/Fedex?

Due to the size, weight, and fragile nature of some of the cabinets, we discourage sending them UPS or Fedex. We have identified the items that they tend to damage more frequently than others, and try not to ship those items unless they are on a pallet.

Why was my credit card declined?

To protect our customers from fraud, we have a high level of security on our merchant services account. A card can be declined for a mismatch in the name/address, daily limit, or a limit on the amount for internet transactions. In some cases, you will have to contact your credit card company to find out why.

Do you offer installation services?

We do not offer installation services. We are strictly a cabinet distributor.

Are the cabinets strong enough to hold granite or concrete?

Yes, all of our cabinet lines are strong enough to hold granite or concrete countertops.

Are the insides of the cabinets stained to match the face frames and doors?

All of the cabinets are finished inside, but not all of them are the same as the face frame. It depends on the style of cabinet that you are looking at. This information is listed under the features section on the cabinet style page.

Are the sides of the cabinets finished?

Yes, the sides of the cabinets are finished to match the face frames and doors.

Do I need end panels?

All of the cabinet ends are finished, but if you want to bring the sides flush with the face frame, you will have to use end panels.

Do I need to hire someone to assemble the cabinets?

Some people do, but most people don't. It is really simple to assemble them and doesn't require any experience. Please visit our assembly page on our website. We also offer intelligent instructions for our quick ship cabinet lines through the BILT APP.

Do I need to use wood glue to assemble the cabinets?

Yes, our Quick Ship lines do require wood glue. For all other lines it would not hurt to add glue to the joints, however we leave this judgment call up to the customer.

Do I need toe kick?

Most of our cabinets and vanities come with a piece of toe kick (nailing block), which is not decorative. We recommend buying toe kicks to create a uniform look across the front to hide the seams where the cabinets connect.

Do you carry the glass doors?

We offer both mullion doors and open faced doors for our cabinets. Depending on the cabinet line will determine if it comes with glass or does not. For those that do not come with glass it allows you to pick your own style of glass. A member of our design team will be happy to review the cabinet lines that offer glass doors. You can reach out to our design team at 800.580.5535.

How do I install crown molding?

Each cabinet style will require a different installation method for the crown. Depending on whether it is full overlay or ¾ overlay, you may be able to attach the crown to the face frame, or you will have to attach it directly to the top of the cabinet. For additional help, YouTube is a great resource for instructional videos.

How high are the vanities?

Vanity heights vary depending on the cabinet line. They range from 30″ to 32⅝″ to 34½″ tall. To verify the height please check the product description.

How high are your base cabinets?

All of our base cabinets are 34.5″ high (standard height). This allows for a 1.5″ countertop to make 36″.

How much space do I need between my counter top and the wall cabinets?

Industry standard is a minimum of 19 inches.

How much space do I need to leave for the blind base cabinet?

For most of the cabinet lines the blind base needs to be installed 6″ away from the wall and will also have a maximum pull. Please review the specific cabinet specifications to be sure you are accounting for the correct amount of space. For further instruction please visit our assembly page.

What do I do if my plumbing interferes with the drawers on my vanity?

You could always move the plumbing, but that would most likely require a professional plumber. If you don't want to hire someone, you can either create a false drawer where the plumbing is interfering by not using the actual drawer box.

What grade plywood is used on the cabinets?

The plywood that is used is furniture grade plywood.

What is a cam lock?

There are different types of camlocks, but a camlock is simply an open ended wheel that locks onto a peg or some other mounting device. By turning it like a screw, you create a tight bond.

What is a decorative end panel?

A decorative end panel is a cabinet door that is sized to fit the sides of the cabinets, and to create a custom look.

What is a dishwasher end panel?

A dishwasher end panel is used where the dishwasher is going to come at the end of a run of cabinets. It helps to finish off the end, and trim out the dishwasher.

What is a refrigerator panel?

A refrigerator panel is used for the sides of a refrigerator to box it in and create a custom, built in look.

What is the difference between full overlay and ¾ overlay?

Full overlay doesn't leave any of the face frame exposed. ¾ overlay will leave some of the face frame exposed.

What is the difference between the corner sink face cabinet and the corner sink cabinet?

Most of our cabinet lines only offer the corner sink face cabinet which is just the front face frame, door, and false drawer front. This is designed to allow your plumbing to come from any location. To support the countertop, all you need to do is attach 2x4's to the back walls.We also sell the corner sink face floor to go along with the corner sink face cabinet.

What is the difference between the plastic cam locks and the metal cam locks?

The major difference is what will be seen. The plastic cam locks have a plastic casing, which protects the camlock. The metal cam locks are drilled into the plywood, and less visible, but are easier to break.

Why do you only sell filler pieces in 3″ and 6″ widths?

While we would like to offer as many different filler sizes as possible, the 3″ and 6″ can be cut down to fill any gap that may need to be filled. Anything over 6″ should be added to the cabinet next to it, or bump up the 9″ cabinet.

Will the cabinets come with hardware?

Some of the vanities come with hardware, but the kitchen cabinets are not sold with hardware.

Do you offer a warranty on the cabinets?

Yes, we offer a 5-year limited warranty on the cabinets.

My shipment was damaged, what should I do?

If your shipment is damaged, it is very important to note it on the delivery receipt and take photos of the damaged freight. As soon as you discover the damage, file a claim on the website by logging into your account and noting it on the order. Click here to file a claim.

How long do I have to file a claim?

Any visible damage must be noted on the delivery receipt while the driver is present. After that, you have 48 hours to open the boxes and inspect for concealed damage.

I am missing an item, what should I do?

It is important to count everything while the driver is present. In some cases, accessories may be packaged together, so don't always go by the packing slip. If something is missing, note it on the delivery receipt and file a claim on the website by logging into your account and opening up your order.

I filed a claim online, but didn't receive a response. Why?

In some cases, it may take a couple of days for our claims department to process a claim and get you a response. We know that any type of damage or missing item can be a burden for our customers, so we try to process them as fast as possible. If you feel that your claim wasn't received, please contact our claims department and they can give you more information.

The box looked fine, but when I opened it up, there was damage. What should I do?

This is considered concealed damage, and can happen in transit without anyone knowing. This is why it is important to inspect each box within 48 hrs. If you discover concealed damage, please report it immediately.

What does the Limited Warranty cover?

The warranty covers any manufacturing defects or issues that occur once the cabinets are installed. We are not liable for issues that arise from improper installation or assembly. While it occasionally happens, we very rarely have any issues with the cabinets once they are installed.

kitchen designer headshot

Reach out to our design team. Get a quote.

One of our awesome kitchen designers, such as Adam, Emma, or Justin, will help you design your kitchen.

800-580-5535  
(Mon – Sat: 8am - 8pm EST,
Sunday: 10am - 6pm EST)

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