- Take clear, well lit photos. Full panel photos are essential. Close ups are optional.
<\/li> - Label your photos well. Include the SKU or cabinet name in the name of the photo so it can be easily identified.
<\/li> - If possible, mark up your photos. Circling (or other markings) of the damaged area on a picture of the full product makes the process go smoother.<\/li><\/ul>\n\n\n\n
Step 3: Fill Out the Claims Form<\/h3>\n\n\n\n
There are a variety of ways to access claim forms.<\/p>\n\n\n\n
- Access the claims form from the link on your order summary emails. Simply click the link and fill out the form.
<\/li> - You can also access the claims form on our website<\/a>.
<\/li>- A link to the claims page is located in the footer of every page of our website.<\/li><\/ol>\n\n\n\n
For each damaged item or issue you have, identify it clearly on the form. Do this by selecting the damaged item from your order, provide a description of the damage or issue, and attach photos.<\/p>\n\n\n\n
![\"\"](\"https:\/\/rtacabinetstore.blob.core.windows.net\/rtacabinet\/blog\/wp-content\/uploads\/2022\/03\/10161423\/Claims-3-955x1024.png\")
<\/figure>\n\n\n\nTips & Tricks<\/h4>\n\n\n\n
- Write clear descriptions that detail damage and issues. The more information you give us the faster we can resolve your issue.
<\/li> - Include a photo or digital copy of your shipping paperwork (BOL).<\/li><\/ul>\n\n\n\n
Step 4: Submit Your Claim<\/h3>\n\n\n\n
Once you\u2019ve entered all damaged items, missing parts, photos, descriptions, etc. all you have to do is click the submit button. You\u2019ll receive an email that we have your claim. Then we\u2019ll begin processing it.<\/p>\n\n\n\n
A claims agent will review your claim and reach out to you for any additional information needed. Once your claim has been approved, you\u2019ll receive an email with the claim order number. You can track the progress of your replacement items with your new claim number<\/a>.<\/p>\n\n\n\n
You will receive additional emails updating you about your claim. The final email will contain tracking information.<\/p>\n\n\n\n
Tips & Tricks<\/h4>\n\n\n\n
- We always assign a new tracking number for replacement items in a claim. This allows both you and us to track this order separately. You\u2019ll be able to see exactly where your order is and know when to expect it.
<\/li> - You can check the status of your replacement items at any time with our order management system<\/a>. Simply insert your claim order number and click continue. Find the order management system here.
<\/li>- You\u2019ll get better information more quickly if you use our online order management system<\/a> to find out where your replacement items are than if you call in to follow up.<\/li><\/ul>\n\n\n\n
<\/div>\n\n\n\nWe are continually working to make sure our claims process is fast and simple so you can get back to your project.<\/p>\n","protected":false},"excerpt":{"rendered":"
At RTA Cabinet Store, we want to make filing a claim as simple as possible. These tips and tricks will help you get back to work fast.<\/p>\n","protected":false},"author":11,"featured_media":4972,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[2198,114],"tags":[2272,2271,2230],"amp_validity":null,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.rtacabinetstore.com\/blog\/wp-json\/wp\/v2\/posts\/4971"}],"collection":[{"href":"https:\/\/www.rtacabinetstore.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.rtacabinetstore.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.rtacabinetstore.com\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rtacabinetstore.com\/blog\/wp-json\/wp\/v2\/comments?post=4971"}],"version-history":[{"count":5,"href":"https:\/\/www.rtacabinetstore.com\/blog\/wp-json\/wp\/v2\/posts\/4971\/revisions"}],"predecessor-version":[{"id":4980,"href":"https:\/\/www.rtacabinetstore.com\/blog\/wp-json\/wp\/v2\/posts\/4971\/revisions\/4980"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.rtacabinetstore.com\/blog\/wp-json\/wp\/v2\/media\/4972"}],"wp:attachment":[{"href":"https:\/\/www.rtacabinetstore.com\/blog\/wp-json\/wp\/v2\/media?parent=4971"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rtacabinetstore.com\/blog\/wp-json\/wp\/v2\/categories?post=4971"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rtacabinetstore.com\/blog\/wp-json\/wp\/v2\/tags?post=4971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- You\u2019ll get better information more quickly if you use our online order management system<\/a> to find out where your replacement items are than if you call in to follow up.<\/li><\/ul>\n\n\n\n
- We always assign a new tracking number for replacement items in a claim. This allows both you and us to track this order separately. You\u2019ll be able to see exactly where your order is and know when to expect it.
- A link to the claims page is located in the footer of every page of our website.<\/li><\/ol>\n\n\n\n
- Access the claims form from the link on your order summary emails. Simply click the link and fill out the form.