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Shipping & Returns
Shipping Policy:
With over a 3 months supply of inventory, we are able to ship our (RTA) Ready-To-Assemble kitchen cabinets and bathroom vanities faster than most of the other wholesale ready-to-assemble cabinet suppliers. On average, your order will ship in 9-10 business days (that is M-F), which doesn't include the transit time. We can not guarantee delivery, so please allow enough time for delays in transit or back ups at the warehouse.
With the volume of cabinets that we are shipping, we continue to negotiate for the best possible rates. Depending on the size of your order, we will utilize the best mode of transportation (Parcel or Less-Than-Truckload) to ensure that your shipping costs are kept at a minimum. Due to the weight and size of some of the boxes that the ready-to-assemble cabinets and ready to assemble vanities are shipped in UPS or Fedex are not an option. The freight rates are automatically generated based on the weight of the shipment, destination zip code, and the best carrier for that region.
| Below is a rough estimate of transit times. Actual transit times may vary |
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Return Policies:
Not What You Ordered:
While we would like to claim that we are perfect.... yes we are human, so occassionally the wrong size or style will be shipped. You will notice that the boxes are very similar in size and shape, so it is important that you check your order before opening the boxes. The size and style is located on the sides of the boxes. If you happen to receive the wrong size or style kitchen cabinet or bathroom vanity, please contact us within 48 hours at 610-275-1597 and we will do our best to expedite you the correct size or style.
Ordered the Wrong Size/Style:
While we are more than willing to correct our mistakes, we can not be held responsible for measuring errors. Before ordering your kitchen cabinets or bathroom vanities, please be sure to check and double check your measurements (please see the Helpful Hints section if you need help). If you receive your kitchen or bathroom cabinets and find that they are the wrong size, we will gladly replace your order, but you will be charged for the return of the wrong kitchen cabinets or bathroom vanity and the delivery charges for the new cabinets or vanity.
Damages:
Our cabinets and vanities are packaged to minimize the damage that can occur in transit. Since the (RTA) ready-to-assemble kitchen cabinets and (RTA) ready-to-assemble bathroom vanities are made of solid wood and plywood, it is very rare that a damage occurs. That being said, we can't control what happens to your order once the trucking company picks it up. In the event that a box arrives with visible damage, it is very important to note the damages on the delivery receipt from the driver. If you open the box, and find concealed damage, it MUST be reported within 48 hours to ensure that we can file a claim. If damage is found, please call us and we will do our best to rectify the situation. If it is not reported within 48 hours, we can not be held liable for the damages that may have occurred. Below is a copy of the instructions that are included with your confirmation e-mail. It is important to print this out and review it before your shipment arrives.
Thank you for your recent order. Your order should be shipping in 9-10 business days (Monday-Friday). Once it is shipped, ou should be receiving a call from the trucking company in order to schedule an appointment for delivery. It is very important that you take the following steps to ensure that you product arrives in one piece, and if there is a damage, that we have the necessary documentation to successfully file a claim
1) Make sure that someone is physically there when your order arrives
2) Take note if the shrink wrap has been damaged or removed prior to them delivering it to you
3) Inspect each box for any obvious signs of damage before signing for your shipment. If there are any holes, gashes, or other damages to the outside of the box it is important that you note it on the delivery receipt.
4) Open each box with a 48 hour period to see if there are any concealed damages. If there are any concealed damages, they must be reported within 72 hours. If not, the trucking companies will not acknowledge a claim
In the event there are damages, take the following steps:
1) Take pictures of the damage
2) Go back into your account, click on your order, and click on 'Report Damaged Item'. Provide as much information about the damages:
A detailed description of the damages and whether or not the pieces are usable
Was the shrink wrap intact?
Was the damage noted on the delivery receipt?
Are there pictures?
Include the tracking # or pro#, along with the name of the carrier on the delivery receipt
We will do our best to get you a replacement piece as promptly as possible.
