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Shipping & Returns
Shipping Policy:
With over a 3 months supply of inventory, we are able to ship our (RTA) Ready-To-Assemble kitchen cabinets and bathroom vanities faster than most of the other wholesale ready-to-assemble cabinet suppliers. On average, your order will ship in 9-10 business days (that is M-F), which doesn't include the transit time. We can not guarantee delivery, so please allow enough time for delays in transit or back ups at the warehouse.
With the volume of cabinets that we are shipping, we continue to negotiate for the best possible rates. Depending on the size of your order, we will utilize the best mode of transportation (Parcel or Less-Than-Truckload) to ensure that your shipping costs are kept at a minimum. Due to the weight and size of some of the boxes that the ready-to-assemble cabinets and ready to assemble vanities are shipped in UPS or Fedex are not an option. The freight rates are automatically generated based on the weight of the shipment, destination zip code, and the best carrier for that region.
| Below is a rough estimate of transit times. Actual transit times may vary |
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Return Policies:
Not What You Ordered:
While we would like to claim that we are perfect.... yes we are human, so occassionally the wrong size or style will be shipped. You will notice that the boxes are very similar in size and shape, so it is important that you check your order before opening the boxes. The size and style is located on the sides of the boxes. If you happen to receive the wrong size or style kitchen cabinet or bathroom vanity, please contact us within 48 hours at 267-773-1006 and we will do our best to expedite you the correct size or style.
Ordered the Wrong Size/Style:
While we are more than willing to correct our mistakes, we can not be held responsible for measuring errors or if the color is not what you expected (we strongly encourage ordering a sample before buying). Before ordering your kitchen cabinets or bathroom vanities, please be sure to check and double check your measurements (please see the Helpful Hints section if you need help). If you receive your kitchen or bathroom cabinets and find that they are the wrong size, we will gladly replace your order, but you will be charged for the return of the wrong kitchen cabinets or bathroom vanity and the delivery charges for the new cabinets or vanity.
If an order is canceled in transit, you will be responsible for the return shipping costs and the restocking fee. A refund will be issued upon inspection of the cabinets to ensure that no damages have occurred. If there are damages from the excessive handling, your refund may be delayed until an inspection by the trucking company can occur.
Restocking Fee:
While we try to accommodate our customers and take back any and all cabinets that we can re-sell, we have found out that customers have started abusing our generosity. We strongly encourage that customers order a sample door and double check their measurements before ordering cabinets. Any cabinets that you wish to return will incur a $10 restocking fee per cabinet.
Damages:
Our cabinets and vanities are packaged to minimize the damage that can occur in transit. Since the (RTA) ready-to-assemble kitchen cabinets and (RTA) ready-to-assemble bathroom vanities are made of solid wood and plywood, it is uncommon that damage occurs. That being said, we can't control what happens to your order once the trucking company picks it up. In the event that a box arrives with visible damage, it is very important to note the damages on the delivery receipt from the driver. If you open the box, and find concealed damage, it MUST be reported within 72 hours to ensure that you can file a claim. If damage is found, it is important to follow the steps below to rectify the situation. If it is not reported within 72 hours, the trucking company will not acknowledge the concealed damage. If you have damages to your door(s) or face frame(s) we do require you to send the damaged item(s) back to us. We do this to ensure quality control. Below is a copy of the instructions that are included with your confirmation e-mail. It is important to print this out and review it before your shipment arrives.
Thank you for your recent order. Your order should be shipping in 9-10 business days (Monday-Friday). Once it is shipped, you should be receiving a call from the trucking company in order to schedule an appointment for delivery. It is very important that you take the following steps to ensure that you product arrives in one piece, and if there is a damage, that we have the necessary documentation to successfully file a claim
1) Make sure that someone is physically there when your order arrives
2) Take note if the shrink wrap has been damaged or removed prior to them delivering it to you
3) Inspect each box for any obvious signs of damage before signing for your shipment. If there are any holes, gashes, or other damages to the outside of the box it is important that you note it on the delivery receipt.
4) Even though a box may look perfectly fine on the outside, it is possible that something may have cracked or been damaged due to shifting in transit. It is VERY important to open each box within a 48 hour period to see if there are any concealed damages. If there are any concealed damages, they must be reported within 72 hours. If not, the trucking companies WILL NOT acknowledge them on a claim
In the event there are damages, take the following steps:
1) Take pictures of the damage
2) Go back into your account, click on your order, and click on 'Report Damaged Item'. Provide as much information about the damages:
A detailed description of the damages and whether or not the pieces are usable
Was the shrink wrap intact?
Was the damage noted on the delivery receipt?
Are there pictures?
Include the tracking # or pro#, along with the name of the carrier on the delivery receipt
3) We will walk you through the claim process, but you will be responsible for filing the claim, since you physically have the damaged product. As long as you accurately document the damages, the trucking companies are usually pretty prompt about reimbursing your money. Since the trucking company will be reimbursing you and not RTA Cabinet Store, any replacement pieces will have to be purchased. We will do our best to get you a replacement piece as promptly as possible.
To file a claim, you will need the following documentation-
1) A copy of your order, including exactly what you paid for the product(s)
2) A copy of the delivery receipt showing that damages were noted upon delivery
3) Pictures of the damages
4) A filled out claim form
R & L Carriers
Ward Trucking
New England Motor Freight
Con-Way
DHL
