Customer Service is a funny aspect of any business because generally you don’t hear back from a customer unless they have a problem or are not happy with a particular aspect of the buying process. Occassionally you will get some positive feedback, which we always appreciate, so we like to share those experiences with everyone. Big thanks to our customer service team, and Mike in the warehouse. Definitely made this customer happy:
My name is Mark DeSimone, and I live in NYC. I recently purchased 3 sets of your draw slides KV 8450. Not a big order, but what I found out was HUGE. You team from Leeanne, to Jonelle, to Mike G, was tremendous! Mike has spent a great amount of time discussing my concerns and questions for installation etc…I am not a contractor, but I know my way around my tools and the work I do in my Apartment. I am a person who spends a ton of time with my clients and I help them way beyond what is expected. I don’t really expect that in return from others, but Mike has been amazing with his time and help. I feel the company is extremely fortunate to have a person like Mike associated with them. The human interaction is what is missing in the world today and I am happy that something I do in my work, came back to help me. It can only be a positive for your business, and I am one customer that will pass this on wherever I have the chance to. You should be proud of your staff, and especially Mike!
Dale, thank you for your time and have a great week!
Still interested in winning $4,000? I hope so! With less than a month left to get your submissions in for the kitchen renovation contest, we have been receiving frantic emails from customers worried about not having a video camera or not being able to make a video. If you were thinking the same thing don’t worry…. I am going to make it easy for you. All you need are some digital pictures and Microsoft Windows on your computer (which just about every laptop and PC will have some version of).
Microsoft Windows includes a program called Windows Movie Maker which can take your pictures and turn them into a slideshow. The slideshow then becomes a video which you can upload to the contest. I even created a video to show you how to do it. To what the video, click on the link below:
Remember, it is a contest to see who gets the most votes from the public, and voting starts on December 1st. Looking forward to seeing who wins the contest!
Tomorrow morning we are heading to the filming of another episode of Money Hunters for the DIY Network. This episode is being filmed in Delaware, and will feature our Harvest Maple kitchen cabinets. This is the first time that the Harvest Maple line will be on one of the shows, so I am excited to see how this turns out. This is the first time we are filming in Delaware, so it will be a welcome change. Stay tuned for some behind the scenes shots from the house!
As I was editing the video from the show Rescue Renovation that I just posted before and after pictures from, I almost skipped right over this great little testimonial about how easy RTA Cabinets are to assemble. In this short clip, the homeowners are working with the carpenter to assemble the Brandywine Kitchen Cabinets that they are installing in their kitchen. As we always preach to any skeptical homeowner that is thinking about buying RTA cabinets…. they really are THAT easy to assemble! Check out the testimonial at the link below:
Just received our copy of the episode of Rescue Renovation that aired on the DIY Network this past saturday. The kitchen looks amazing, and so do the cabinets! For this episode, they used our Brandywine kitchen cabinets to transform an outdated kitchen, into an updated/modern kitchen that maintained the look and feel of their older home. They do a really cool project for the flooring which you will have to check out for yourself.
Head over to our Youtube page to check out the new video, and to see all of the videos we have uploaded from past shows: Kitchen Cabinets
Looks like another one of the DIY Network shows that we filmed will be airing this weekend! Check out the newest episode of Rescue Renovation at 9 am, Saturday 10/16 to see our cabinets featured on another show. We haven’t received a copy of this show yet, so I am not sure how much you will get to see.
In case you missed it, don’t forget to check out the latest episode of Kitchen Impossible where we supplied Autumn Shaker cabinets for the home of Danny Bonaduce!
Watch the video here: http://www.youtube.com/watch?v=tTZrJFSJoQg