Granite Tops: The difficulty in shipping large tops

Granite is certainly a challenging material to work with, especially when you are dealing with larger pieces.   The weight and awkward size of the vanity tops makes it so that they have to be strapped to a pallet.   Once you start getting into the larger size tops, the amount of surface area starts to become a problem.   Since granite is a natural material, it will inevitably have stronger and weaker points in the surface.  

Over the past couple of months we have run into major issues with the larger tops, particularly the 61" tops.   The excessive vibration on the large surface (and mis-handling from the trucking companies), was leading to a large amount of damage.  This not only creates problems from the customers stand point, but it is also a nightmare for us from a claims stand point.   Because of that, we have decided to stop shipping the 61" tops, atleast until we can figure out a method that the carriers can handle.   We are still offering them for local pickup, but shipping is no longer an option at this point.

 

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The Blog is Back! New and Exciting News About RTA Cabinet Store

With all of the excitement over the past couple of months, the blog has unfortunately fallen to the bottom of the priority list.   Now that we have gotten settled in the new building in King of Prussia, and the main warehouse has finished shifting around inventory to make room for the new product lines, RTA is back in full swing.

In addition to the new building, we have some really exciting news about some upcoming projects.   We just finishing shipping out cabinets for a show that is going to air on HGTV!!   RTA Cabinet Store is going to be featured on one of their Saturday shows- "Carter Can".   Not only will it be great exposure for the business and the cabinets, but it is going to give us a chance to see how the shooting of a home improvement show works (which is going to be really exciting!).  We are going to video tape the entire process so that we can share some of the experience with our customers….  so check back for a special section on our experiences in LA!

We are also getting ready to work with Habitat for Humanity on 5 houses that they are working on in upstate NY.   We are donating the cabinets for the projects, and should be doing a lot more work with them down the road.   Stay tuned for pics and updates about this project as well.

Over the next couple of weeks, you will start to see a lot more posts and some really interesting content (both pics and videos).

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RTA Cabinet Store Goes High End

In our efforts to continuously offer new products to our customers, we are proud to relaunch our high end bathroom vanity site.  Artistic Bathroom Designs has a new look and new products.   While we do sell bathroom vanities on RTA Cabinet Store.com, these are the custom kind.   Unique designs that in some cases are hand painted, which makes them truly unique.   Most of them would fall into the category of bathroom furniture, since they have the distinct characteristics of antique furniture.

So if you are looking for something a little bit more fancy than the bathroom vanities we have listed on the RTA site, head over to www.highendvanities.com to see what the new site has to offer.

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RTA Cabinet Store- Now offering Free Video Instructions

As we continue to grow, we are starting to add more and more features to the site.   One of the new features that we are going to start offering will be free instructional videos on everything from how to assemble a wall cabinet (which is already on the site), to how to install crown moulding, and how to actually install the cabinets.   We hope to have several different videos available in the next couple of months to help educate our customers on how to work with our cabinets.

While their are some sites that actually charge for instructional videos, our goal is to provide as much information as possible to our customers so that they keep coming back any time they need cabinets.   Keep checking back to see the new videos we post.   While they may not be Hollywood quality videos, they will certainly help customers with the assembly and installation of their new kitchen cabinets

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Granite Vanity Tops Are Now In Stock!

We finally found the perfect compliment to our bathroom vanity lines.   Along with our kitchen cabinets and bathroom vanities, we are now importing granite bathroom vanity tops.  Not only are the vanity tops pre-cut to the perfect size to match all of our bathroom vanities, but they come complete with an undermounted porcelain sink that is already attached, and pre-drilled holes for the faucet.  With each granite vanity top packed in foam, and ready to install, now getting a new vanity top is as easy as getting a new vanity itself.   We currently have four different styles available-  Uba Tuba, Baltic Brown, Majestic Mauve, and Beige.  Don’t forget to pick one up along with your bathroom vanity order!

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RTA Cabinet Store Introduces New “Live Chat” Component

We take every customer request and recommendation to heart (some of them are easy to implement, and then there are some that are just too complicated).  One suggestion that we had from a very good customer was to add a live help feature to the website.   While we are still working out a couple of hiccups in the service, we are proud to offer a live chat service on the website.  Any time that you see the "Live Chat Online" highlighted on the main page, that means that one of our sales people are available to offer live help.  This will give our customers the ability to ask questions while they are in the process of ordering cabinets.

 

There is a delay in initial communication which we are still trying to work through, but this will allow our customers to interact with our sales team without having to wait for a call back or the need to pick up a telephone.  Our goal is to make someone available as often as possible to give that extra level of service that most companies just can’t offer.   Stay tuned for more additions to the website, including granite vanity tops and our own line of decorative knobs and pulls!

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